Terms & Conditions
Course fee is payable when you register for a training course. Fee payment confirms your registration and secures your seat in the course. Course fee includes:
- A copy of the relevant course manual.
- A certificate of successful course completion (if attendance and evaluation requirements are met).
Course fee does not include:
- Your personal costs for travel, accommodations and meals associated with attending the course.
- Course equipment and supplies listed for the relevant course.
Course Confirmation and Cancellation
Our training courses have minimum enrollment requirements. We work very hard to fill our courses; however, sometimes minimum enrollment requirements are not met. When this occurs:
- No course fee transaction will occur. Course fee transactions are not completed until the training course is confirmed i.e. minimum enrollment requirements have been met. Thank you for your understanding - this policy saves many headaches if training courses have to be cancelled.
- If the course fee transaction has occurred, you can either receive a full refund; or, have the course fee transferred to another intake of the training course or to another training course.
We understand sometimes circumstances change and you may need to withdraw from a training course. Please understand that we try to accommodate your wishes to the best of our ability. However, we also have to commit to and incur travel, venue rental and Instructor costs based on confirmed registrations. Our refund policy is:
- A full refund, less a $50 payment and refund processing fee if payment was by credit card, if course withdrawal occurs more than 14 days prior to the scheduled training course start date.
- A 50% refund if course withdrawal occurs between 7 and 14 days prior to the scheduled training course start date.
- A 0% refund if course withdrawal occurs less than 7 days prior to the scheduled training course start date.
- In all instances of a 0% or 50% refund situation, arrangements can be made to transfer course fees to another intake of the training course or to another training course.
- VOI Training Group reserves the right to refund course fees at a higher refund rate.
- If original payment was by credit card, a credit card payment and refund processing fees of $50 will be deducted from the original course fee.
NSF (Non-sufficient Funds) Cheques
- A $50 fee will be charged for all NSF cheques.